Cancellations for tours
There are no exceptions to our refund policy. We strongly encourage all customers to
purchase their own travel/cancellation insurance covering events that would require you
to cancel your trip with us prior to arrival or disrupt it after it has begun. Written
cancellations are received by our office only. No refunds for 'no shows'.
Cancellation policy:
• Earlier than 72 hours before availability start time – full refund
• Later than 72 hours before availability start time – no refunds
• No shows/ unused days or early returns – no refunds

If you are delayed, please call us, so we keep your machine available for you, otherwise
you are considered 'no show' and reservation is cancelled without the right of refund.
Please note that we encourage all guests to secure their own travel insurance to protect
them in the event they would need to cancel their trip. Additionally, we strongly
recommend purchasing medical/evacuation insurance. You can inquire with your
personal insurance provider to see what your options are.

Kelowna ATV Tours does not give refunds or credits for those days when the weather
quality is poor. Please accept the fact that we have no control over the weather and will
not give refunds due to unfavourable weather conditions. Our policy is to operate every
day, make a big effort to have fun and make the best of what nature presents us with –
even if the conditions are not the best and your cooperation in doing so is greatly
appreciated. We reserve the right to cancel any tour, in part or in whole, for any reason,
such as inclement weather, terrain conditions, operational emergencies, mechanical
reasons, pandemics, or insufficient guest bookings. We will not be liable for any
liquidated damages, consequential cancellation fees, rental charges, service charges,
or any other consequential, compensatory charges.

CLIENTS RESPONSIBILITY
All drivers of ATVS must be over the age of 25 if booking on their own. For families with
children between 18-25 years, They are allowed to operate their own ATV as long as
their Parental Guardians are on tour and the children posses a drivers licence. It is
your responsibility to ensure a fitting helmet is securely fastened. All riders must have a
valid driver’s license to operate one of our vehicles. All clients are required to read and

sign a waiver of liability prior to departure. A valid drivers licence must be presented at
beginning of each tour. All clients are required to provide their own medical and liability
insurance. Note that your travel insurance should include extraction coverage from
remote areas

Damages You are responsible for the full amount (plus taxes) in damages to the
machine per incident for tours. A damage deposit of $500 is required on arrival per
rental. Your deposit will be refunded after your tour is complete and no damages are
recorded.
Damages are NO Fun. And we dislike damages as much as you do. You end up paying
for the damages, which can often be avoided. We end up with loss-of-value on our
machine, down-time in which the machine cannot be rented and the additional work of
getting parts shipped and installing them. It really is a no-win situation. We do not like to
dispute damages with our guests. Like a car, cosmetic damages, parts and labour times
can add up quickly. Some damages like front end and frame damages cannot be fully
assessed, until the machine is taken apart by us or a dealer. Our procedures are very
clear. You are responsible for all damages. If you have any questions prior to taking a
machine out, you must ask. Damages are per incident, which means that if you cause
damages, you will have to pay for those. If your rental machine is in-operable due to the
damages caused, you have no right to refunds. We will however endeavour to get you a
replacement machine if available. If damage occurred due to reckless driving, we will
cancel the remainder of your booking without a refund. You Acknowledge your
responsibility to cover all damages when signing the damages portion of our waiver. It
is in your best interest to check out your machine in detail before you leave for your tour.
We will go over the machine in detail with you and inform you to take note of all
damages, which will be written on your contract and documented in a video of the
machine taken prior to the rental. It is in your interest to do this diligently. Upon return
we will check the vehicle with you and evaluate any damage. All damages are subject to
a final audit by our repair facility.

You will be charged for the following damages:
Parts: Part value plus labour. Shipping charges.
Frame damage: Full damages
Scratches: 50% of the part
If you do not agree with our damage assessment, we will be happy to get an
assessment done by a dealer.

Personal property
Kelowna ATV Tours is not responsible for loss or damage of any property left in the
property or in, on or carried by the rental gear. We are also not responsible for any theft
or damage to your vehicle or personal belongings while we are out on tour. Please
ensure your vehicle is locked before departing.

Registration & Liability
We do our best to ensure the safety and enjoyment of all participants, but since these
activities involve known and unknown risks, we require all guests to sign a registration,
assumption of risk statement and liability waiver prior to your tour. Waivers are available
prior to making your reservation. We advise clients to arrange proper liability and
medical insurance, which may include helicopter evacuation.
Final audit: All charges are subject to a final audit. If client is over- or under charged,
he/she will pay the correct amount or receive a refund.